Mission Statement
To produce high quality, safe water in adequate quantities to serve the needs of the customers within the area certificated to the City of Jackson; to distribute this water to these customers in a safe manner; and to collect wastewater from both retail and wholesale customers and treat the wastewater to make it safe to return to the river with minimum impact on the environment. The goal is to perform these tasks in a manner that provides the customers with the services desired at an affordable price through systems that are reliable in their ability to perform their functions as designed.
Primary Responsibilities:
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The Water/Sewer division plans, designs, constructs, maintains, and manages Jackson's water treatment plants, well systems and wastewater treatment plants; repairs, replaces and maintains water mains, sanitary sewer main lines, fire hydrants, and meter boxes; and is responsible for reading water meters, sending bills and receiving payments for customers served by the utility.
Customer Service:
The Water/Sewer Business Administration is responsible for billing and collecting the charges associated with services provided by the City of Jackson. We are committed to providing timely and accurate billings, collecting payments fairly and equitably, and meeting customer needs for information and service.
If you have questions about your City of Jackson residential or commercial water, sewer, and sanitation bill, contact our customer service section at 601-960-2000. Customer Account Specialists are available from 8 am to 5 pm, Monday through Friday, except on holidays. The Water/Sewer Business Administration Walk-In Center provides full service.
Payment centers are also located at New Deal Supermarket on Monument and at both locations of Star Grocery on Bailey Ave. and Northside Dr. Also, an after-hours depository is located at the Walk-In Center at 350 West Woodrow Wilson Drive in the Jackson Medical Mall.
Applying for New Service?
Visit our Water/Sewer Business Administration Walk-In Center at 350 West Woodrow Wilson Dr. Suite 311- A in the Jackson Medical Mall. We need the following information to complete the change of responsibility for a property:
- Your name and the name of the party responsible for paying the utilities bill, if applicable.
- Copy of a state issued driver’s license.
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Service address.
- Date you are legally responsible for the property. (Start service date.)
A non-refundable application fee is required: $27.00 for residential connections and $27.00 plus sales tax for commerical accounts.
Residential Accounts
(a) Inside city limits and less than one mile outside city limits - $50.00
(b) Outside one mile of the city limits - $20.00
Commercial Accounts
(a) 5/8 inch meter - $155.00
(b) All other commercial accounts deposits are based on meter size for services located within the city limits or less than one mile outside the city limits.
(c) Commercial rates for greater than one mile outside the city limits (5/8 inch meter)- $25.00
(d) All other commercial accounts deposits are based on meter size for services located greater than one mile outside the city limits
New Construction Accounts – All new construction accounts are to be referred to the Water Engineering at 601-960-2090.
Transferring services to a new service location can be completed by a phone call to Customer Service at 601-960-2000. City Ordinance Chapter 122 Section 16: “Applicants for transfer of water service from one location to another shall pay the current bill for the premises vacated or to be vacated before the water is turned on at the premises for which the application for transfer is made.” When transferring services, the customer is required to verify account information before the transfer of services is granted.
Meters at your service location:
The City of Jackson uses Sensus and Rockwell meters. Water meters measure units of water. A unit of water is 100 cubic feet or 748 gallons. At residential properties the water meter is generally located in the ground near the curb in front of your home.
Reading your water meter: To read the meter, remove the lid from your water meter box at the curbside. Be careful -- lids can be heavy and sometimes bugs and small animals hide inside the meter boxes. Replace the lid each time you finish looking at the meter to avoid a safety hazard.
Reading this meter: Since we bill by units (100 cubic feet) of water, the last two numbers on the register are not read for billing. Unfortunately, not all meters are the same. The sweep hand (the black pointed hand) may measure tenths of a cubic foot or one cubic foot or other amounts depending on the meter size.
Leaks and Leak Detection: Both residential and commercial accounts lose a significant amount of water every year to leaks. The average residential home loses 14% of the water delivered to leaks.
Water leaks at commercial facilities can often waste much larger volumes of water because of their increased water service size and complexity of tracking water on site.
Checking for leaks and monitoring your water and sewer bills closely can help reduce the likelihood leaks will go unnoticed. In an average residence, 22 gallons of water are lost to leakage each day, and the most common culprits are leaking toilets or dripping faucets. This daily leakage volume is about equal to the amount of drinking water a family of 3 needs for two full weeks! The annual water and sewer cost for 22 gallons of leakage is $70 per household.
It is not uncommon to find toilets leaking much more water than the average 22 gallons. Silent toilet leaks can account for up to 300 gallons a day of lost water without anybody noticing the leakage. This size of leak costs over $500 dollars a year and should be repaired immediately. A dye tablet or 10 drops of food coloring can be used to check a toilet for leaks. Place the tablet or food coloring into the toilet tank.
Courtesy Leak Adjustment:
Customers may qualify for bill adjustments when property-side leaks impact utility bills. Each account is eligible to receive one adjustment during a 12-month period for an underground or outdoor leak that does not go into the sewer system and one adjustment for a leak that does go into the sewer system (such as a toilet leak.) Customers may request adjustments after leaks have been repaired. A city staff person will check the water meter to verify that the leak has been fixed.
Customers must make reasonable efforts to locate the leak and initiate repairs within 30 days of the City's or customer's initial notification of increased usage. Repairs must be completed within 90 days after the customer was notified of increased usage. Exceptions for extraordinary circumstances may be considered through the appeal process. Water loss due to theft, vandalism, and construction damage is not covered and is the responsibility of the customer. Contact Customer Service at 601-960-2000 to report a leak or if you have further questions. Fax repair statements to 601-960-1130.
Water Report Form
HOW TO READ MY WATER BILL:
Two ACCOUNT NUMBERS are listed on the bill. The first account number is for the service location or address, and the one on the coupon stub at the bottom is the customer account number. Either can be used when inquiring about your account; however, please use the customer account number when making a payment.
BILL DATE is the date the account was billed.
METER TYPES are as follows:
H- House – Water and Sewer
Y – Yard – Water only
HW – House – Water only
HS – House – Sewer only
C – Commercial Account
BILLING CODES are as follows:
1- Water charge
2- Sewer charge
3- Service charge
4- Final Water Billing
5- Final Sewer Billing
6- Deposit Applied
7- Miscellaneous charge (reconnection fees, NSF charges, etc.)
8- Water/Sewer Improvement
9- Sanitation fee
